Customer Service Representative

Everest Recruiting

Customer Care Associate Everest Recruiting is a full-service recruiting firm and has been successfully assisting candidates with their career search for over 20 years. Our customer is seeking qualified candidates who can work within a fast paced and professional call center environment, the Customer Care Associate I is responsible for taking inbound calls and emails from new and existing customers, providing solutions in support of certification products, and delivering a consistent and positive customer experience. As needed, provide off-line administrative support as directed by department managementWhat your typical workday looks like:Works as part of Customer Care team to accomplish Association goalsReceives incoming calls, e-mails, chats, texts from customers to fulfill orders, address inquiries, handle complaints and/or resolve issues.Processes order forms as required by customer needs which may include payment processing.Identifies and escalates issues, routes calls to appropriate resources and conducts follow-up calls when necessary.Assists Customer Care Supervisor to accomplish departmental goalsSupports all internal team members and departments following the Association mission and values while promoting Association cultureCommunicates through all channels in accordance with published department standards for average handle time, efficiency and qualityConsistently process customer requests in a timely, efficient and customer friendly mannerUsing systems and processes, proactively works to understand the customer's needs and provide the best solution(s) possibleProperly document each interaction into the appropriate tracking systemMaintains positive and effective working relationships with peers, management and other departments within the association As directed by management, support the administrative services group within the Service Center by processing various customer requestsWorks on special projects and other duties as required, helping to promote the department’s success Conduct organization-wide training needs assessment and identify skills or knowledge gaps that need to be addressedAchieve KPI’s as assigned by Customer Care ManagementWhat you need:Must be able to work as an integral part of the Customer Care TeamMust be able to maintain good rapport with all departmentsMust be able to cope within a fast-paced work environmentMust be able to manage multiple projects with minimal supervision Must be able to understand the importance of the position for the success of the businessAbility to accept changes and be flexibleBe on time and with a minimal amount of absenceMust be able to work as an integral part of the senior management team of the organizationMust be able to make complex decisions for tough problemsMust be able to cope within a fast-paced work environment; perseveres with tenacityMust be able to manage multiple projects; separating mission critical from the non-strategic; with minimal supervision Must be fearless in tackling issues and challenges as they arise; doesn’t avoid confrontation Must be able to understand the importance of the position for the success of the businessAbility to accept change and be flexible, focusing on action and outcomesMust be able to act with honor, character and integrity What is in it for you:Weekly paycheckDirect Deposit or Pay Card options available IF interested apply now for immediate consideration! We can do the initial interview and discuss this opportunity with you remotely!

Ref: IO713163726