Customer Service Representatives

Everest Recruiting

Customer Service Representatives
Orlando, FL

Job Ref – 13820604

Everest Recruiting is seeking experience customer service representatives for a large national company based out of Orlando (near SeaWorld).  This is a temp to hire opportunity with an amazing culture, excellent training programs and exceptional benefits..

  • Receives incoming calls, e-mails, chats, texts from customers to fulfill orders, address inquiries, handle complaints and/or resolve issues.
  • Processes order forms as required by customer needs which may include payment processing.
  • Identifies and escalates issues, routes calls to appropriate resources and conducts follow-up calls when necessary.
  • Assists Customer Care Supervisor to accomplish departmental goals
  • Consistently process customer requests in a timely, efficient and customer friendly manner
  • Using computer systems and processes, proactively works to understand the customer’s needs and provide the best solution(s) possible
  • Properly document each interaction into the appropriate tracking system

Requirements

  • Must be able to work as an integral part of the Customer Care Team
  • Ability to accept changes and be flexible
  • Must be able to cope within a fast-paced work environment; perseveres with tenacity
  • Must be able to manage multiple projects; separating mission critical from the non-strategic; with minimal supervision
  • Must be fearless in tackling issues and challenges as they arise; doesn’t avoid confrontation
  • Ability to accept change and be flexible, focusing on action and outcome