Customer Service Representatives
Job Ref – 13820604
Everest Recruiting is seeking experience customer service representatives for a large national company based out of Orlando (near SeaWorld). This is a temp to hire opportunity with an amazing culture, excellent training programs and exceptional benefits..
- Receives incoming calls, e-mails, chats, texts from customers to fulfill orders, address inquiries, handle complaints and/or resolve issues.
- Processes order forms as required by customer needs which may include payment processing.
- Identifies and escalates issues, routes calls to appropriate resources and conducts follow-up calls when necessary.
- Assists Customer Care Supervisor to accomplish departmental goals
- Consistently process customer requests in a timely, efficient and customer friendly manner
- Using computer systems and processes, proactively works to understand the customer’s needs and provide the best solution(s) possible
- Properly document each interaction into the appropriate tracking system
- Must be able to work as an integral part of the Customer Care Team
- Ability to accept changes and be flexible
- Must be able to cope within a fast-paced work environment; perseveres with tenacity
- Must be able to manage multiple projects; separating mission critical from the non-strategic; with minimal supervision
- Must be fearless in tackling issues and challenges as they arise; doesn’t avoid confrontation
- Ability to accept change and be flexible, focusing on action and outcome