Inbound Call Center
Job Ref – 14160716
Everest Recruiting is seeking experienced call center representatives for a growing company in downtown Orlando. Be a part of a growing company with an amazing purpose!
This is not a remote opportunity.
Requires extensive background check and standard drug test
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Call clients and customers to inform them about the company’s new products, services and policies
- Guide callers through troubleshooting, navigating the company site or using the products or services
- Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
- Collaborate with other call center professionals to improve customer service
- Help to train new employees and inform them about the company’s customer management policies
- Bilingual a plus
Monday thru Friday (no weekends)
Contract to hire