Operations Specialist

Everest Recruiting

Operations Specialist
Escondido, CA

Job Ref – 14190470

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Everest Recruiting is hiring for an Operations Specialist for a company in Escondido, CA.

The primary objective of this role is to support the Client Operations Managers in coordinating and scheduling all customer freight promptly and efficiently. This role requires the ability to prioritize and multi-task across multiple customers, warehouses, and interfaces.

Duties and Responsibilities

  • Operations Specialists (OS) are responsible for but not limited to building and scheduling all customer freight daily, which includes:
    • All loads have been built accurately and promptly
    • Correct billing / reference numbers
    • Correct commodity
    • Correct case, pallet, and weight count
    • Correct tender type
    • Correct Service Reason code (if applicable)
    • Correct equipment type and size
    • Correct shipper and receiver
    • Correct financial information
    • LDI reference number is input into the customer’s portal (if applicable)
    • Input confirmed appointments from shippers and receivers
  • Ensuring all shipper and receiver location notes are current and accurate:
    • Location Name
    • Address
    • Hours of Operation
    • Phone number
    • Contact information (names and emails
    • Online scheduling portal information (username and password)
    • Any miscellaneous requirements or instructions from the location
  • Complete various operational and/or data entry tasks
    • Accessorial requests
    • Uploading various documentation to loads
    • Adjusting financial information (if requested)
    • Verify customer portal data is input correctly and completely

Core Competencies and Requirements

  • Must have excellent communication skills (written and verbal)
  • Must show strong problem-solving skills
  • Must be able to handle a fast-paced, high intensity work environment with the ability to respond efficiently and effectively under pressure
  • Must have excellent organizational skills, focused on prioritization, follow through, and multi-tasking
  • Must be a team player 

Professional Requirements

  • The following must be demonstrated on a daily basis:
    • High level of communication – accurate, concise, and efficient
    • Acute attention to detail
    • High level of enthusiasm, a sense of urgency, and a commitment to excellence
    • The ability to work independently with minimal instruction or correction

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