Patient Advocate

Everest Recruiting

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Patient Advocate I
Everest Recruiting is a full-service recruiting firm and has been successfully assisting candidates with their career search for over 10 years. Our customer is searching for a candidate to be responsible for ensuring a patient service-orientated and professional working environment by providing patient support, guidance and expertise to program participants. The Patient Advocate I regularly provide support to the Operations Management team to effectively maintain program operations and goals. 

Training starts: June 27, 2022
Compensation:  $16.00/hour/ $16.25 bilingual
Temp to hire opportunity               
What a typical workday looks like:
  • Adherence to company policies and procedures.
  • Ability to daily manage multiple projects and roles simultaneously.
  • Efficiently and effectively answer inbound calls and provide individualized and professional customer service to all callers with quick and knowledgeable responses to all inquiries, issues, or requests. 
  • Conduct outbound call campaigns to effectively communicate program enrollment and program adherence. 
  • Comply with HIPAA patient privacy and security regulation standards and applicable patient authentication and data security standards 
  • Meet or exceed program objectives, including call center/telephone metric goals, application review accuracy, and work attendance. 
  • Determine problems or issues faced by program participants, partners, and customers and propose solutions for program enhancements. 
  • Appropriately update to reflect current statuses of program participants, including but not limited to all written or verbal communications, issues, and application submissions. 
  • Handle Salesforce case work as assigned. 
  • Support and contribute to a conducive work environment that encourages camaraderie, open communication, and understanding. 
  • Regularly provide feedback on the effectiveness and soundness of program policies and procedures.
  • Perform special projects on an as needed basis.
  • Serve as a subject matter expert for the following financial categories: Copay Programs
  • Demonstrate excellent customer service and ability to work as a team member to achieve customer goals and satisfaction. 
  • Meet all Key Performance indicators including Quality, Schedule Adherence and Call Handling guidelines. 
  • All other duties as assigned.
What you need:
  • A minimum of 2 years of contact center experience, taking inbound calls. 
  • Professional level skills in computer use, including but not limited to Microsoft Office, email, web-based applications, and keyboard skills. 
  • Ability to adapt and learn quickly, specifically in accordance with organizational and program policies and procedures. 
  • Ability to work in customer care and provide professional level service.
  • Demonstrate strong written and verbal communication skills. 
  • Interpersonal skills to facilitate work with a wide range of individuals and groups from culturally diverse publics. 
What is in it for you:
  • Weekly paycheck
  • Direct Deposit or Paycard options available
  • Monday – Friday schedule
  • 1st shift: 9:00 AM – 6:00 PM


Ref: SMG15220051



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