Software Implementation Specialist / Solutions Engineer

Everest Recruiting

Software Implementation Specialist / Solutions Engineer
Marlborough, MA

Job Ref – 14155191

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Allow Everest Recruiting to connect you with a growing technology company for your next step in your career. We are seeking experienced Software Implementation Specialist/Solutions Engineer. 

As a member of the Customer Success team supporting customers across the Unites States this position will assist with the identification of business, technical and analytical requirements on a variety of projects.

COVID-19 considerations: Most employees are continuing to work remote until further notice.

Qualifications
• Bachelor’s (Preferred)
• Technical support: 1 year (Preferred)

KEY RESPONSIBILITIES
• Assists with identification and documentation of business and technical needs and objectives.
• Install and configure software.
• Create user documentation, instructions, and procedures.
• Assist with training on the administration and use of the solution.
• Participate in the technical support queue in order to resolve customer issues and answer their questions.
• Participate in project calls with customers and act as a subject matter expert on solutions.
• Assist with the design of new solutions of medium complexity.
• Assist Sales with designing demos and act as a subject matter expert on sales calls.

TECHNICAL SKILLS
Microsoft Office Professional (Word, Excel, PowerPoint, OneNote, Outlook)
• Microsoft Visio • HTML, CSS, Javascript
• Microsoft Server OS Installation, permissions, security policies, domains, IIS, COM, Windows Services, Troubleshooting with the event viewer, ODBC
• Microsoft SQL Server Installation, security, database maintenance, configuration manager, licensing, SSIS, SSRS

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